❓| FAQ- Common Questions

🚚| What is the delivery time for orders?

Normal delivery time is between 10 to 15 business days.
Shipping is free for all our customers.

📦| What is the shipping cost?

Shipping costs are free for all orders placed in our store. You don't need to worry about additional delivery costs.

✅| Is the store really trustworthy?

Yes, our store has a solid track record of customer satisfaction. We guarantee the quality of our products and offer a safe environment for your online purchases. You can see our feedbacks on our Instagram.

🏷️| Quais métodos de pagamento que são aceites?

Aceitamos os seguintes métodos de pagamento:

PayPal
Debit/Credit Card
SEPA Bank Transfer
Mbway
Revolut
Entity and Reference

❓| How can I get assistance or clarify my doubts?

You can contact us through our Instagram (thejerseybasement_com) or via WhatsApp: +351 920 499 423.

🔙| Is it possible to make returns?

- Yes, we only accept returns for defective items. The return period is up to 3 days after receiving the order. The item must be in the original packaging and in the same condition in which it was received.
- If you want a refund, immediately after purchase, we will only refund the amount minus the fee (1.8% + €0.30).

🚰| How should I wash my sweater to preserve it?

We recommend hand washing;
Do not iron;
Avoid using detergents/softeners;
If you choose to machine wash, use only cold water;
Avoid direct sun exposure when drying.

👁️| I can't find the model I want, what do I do?